The plan terms that govern every subscription
Clear terms for the GovCon Interactive AI Customer Plan. What renews, what cancels, and what stays on your record.
What the plan actually covers, and what it doesn't
Your GovCon Interactive AI subscription covers access to the platform's core contractor tools. It does not include outsourced accounting, audit defense, or other advisory services, which are billed separately.
A fourteen-day trial, then one monthly plan
Your plan starts with the fourteen-day free trial. Full platform access, no setup fee, no billing until it ends. After that, the same subscription renews automatically each month unless you cancel.
Cancel by day thirteen, paid through the end of the month
You can cancel any time before your trial day fourteen renews, which avoids the first charge. After a paid billing period begins, cancellation generally takes effect at the end of the current billing period, and paid fees are non-refundable except where required by law.
Failed payments and access
Clear answers about billing hiccups, suspension, and what happens to your data.
What happens if my payment fails?
We retry the charge automatically. You'll get an email notification so you can update your payment method before access is interrupted.
How long before my access is suspended?
We give you a grace period after a failed payment to update your billing info. If the payment isn't resolved, access to GovCon Interactive AI is suspended.
What happens to my data after suspension?
Your data remains stored and intact during the suspension period. Once the payment issue is resolved, your access is restored with nothing lost.
How do I update my payment method?
Log into your account and navigate to billing settings. You can update your card details there, and we'll process the pending payment immediately.
Can I export my data before suspension?
Yes. You can export your data anytime from the platform's settings, even during a grace period. We recommend a regular backup schedule.
Will I lose my work if my account is suspended?
No. Your work is retained for the suspension period. A simple payment update restores full access to everything you've saved.
Billing questions?
Contact us directly for help with payments, access, or data questions.
Contact us for billing help
Questions about payments or invoices? Reach out through the support form or call (941) 263-0491. We respond within one business day.